Terms of Service

Last updated: 10/9/2026

1. Agreement to Terms

By accessing or using Vendor Shield (the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not access or use the Service.

2. Service Description

Vendor Shield provides tooling to assess third-party vendors using: (a) open-source intelligence (OSINT) scanning and trust/security page discovery, (b) AI-assisted analysis of public information, and (c) optional document parsing features for SOC 2 and PCI DSS reports you upload. Results are informational only and intended to support—not replace—your professional judgment.

3. AI and OSINT Disclaimers

  • AI outputs may be incomplete, time‑sensitive, or contain inaccuracies. Always verify before relying on results.
  • OSINT scanning attempts to discover trust/security subdomains (e.g., trust., security.) and public pages, but availability and accuracy are not guaranteed.
  • The Service may identify trust center providers (e.g., Drata, Vanta, SafeBase, Secureframe, TrustCloud, Conveyor) based on public indicators; this detection can be incomplete or incorrect.
  • No legal, compliance, or audit advice is provided. You are responsible for your own due diligence.

4. Your Content and Uploads

  • You may upload documents (e.g., SOC 2, PCI DSS reports) for analysis. You represent that you have the rights to use and process such content.
  • You retain ownership of your content. You grant us a limited license to process your content solely to provide the Service.
  • Do not upload content that is illegal, infringes third‑party rights, or contains sensitive data you are not authorized to share.

5. Acceptable Use

  • No scraping at scale, denial‑of‑service attempts, reverse engineering, or misuse of integrations.
  • No uploading malware or attempting to bypass access controls (including gated trust center content).
  • Respect all applicable laws, third‑party terms, and robots.txt directives where applicable.

6. Third‑Party Services

The Service may reference or interact with third‑party services and platforms (e.g., trust centers or LLM providers). We do not control and are not responsible for third‑party services, their availability, or their terms and policies.

7. Privacy

We handle user data in accordance with our platform’s privacy practices. You are responsible for ensuring you have appropriate rights and notices for any data you submit. Do not submit personal data unless necessary for your use of the Service and permitted by law.

8. Availability and Changes

Features may evolve over time. We may modify, suspend, or discontinue parts of the Service with or without notice. We aim for high availability but do not guarantee uninterrupted operation.

9. Warranties and Liability

  • The Service is provided “as is” and “as available.” We disclaim all warranties to the fullest extent permitted by law.
  • We are not liable for indirect, incidental, special, consequential, or exemplary damages, or loss of profits or data.
  • To the maximum extent permitted by law, our aggregate liability relating to the Service shall not exceed the amounts paid by you (if any) for the Service in the 12 months preceding the claim.

10. Indemnification

You will defend, indemnify, and hold harmless the Service and its operators from claims arising out of your misuse of the Service, your content, or your violation of these Terms or applicable laws.

11. Termination

We may suspend or terminate your access to the Service for any violation of these Terms or suspected abusive activity. Upon termination, your right to use the Service ceases immediately.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws applicable to the Service operator’s place of business, without regard to conflict of laws principles.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be indicated by updating the “Last updated” date above. Your continued use after changes become effective constitutes acceptance of the revised Terms.

14. Contact

Questions about these Terms? Contact us via your account representative or support channel.